Customer Charter

MSLETB Organisational Values and Behaviours
Mayo, Sligo and Leitrim ETB has identified core values which underpin the work of Mayo, Sligo and Leitrim ETB and relate to the work of the organisation with students / learners, staff and community. These core values provide a customer charter that guides the work of the organisation in responding to the needs of students / learners / trainees / staff and the community.  Alongside each of these Values, corresponding Behaviours have been mapped, outlining how the organisation puts the values into effect.


  1. We will look to be solution focused, flexible and open to new ideas.
  2. We will endeavour to respond to everybody who contacts the ETB.
  3. We will use relevant data and we will endeavour to make our service responsive in meeting the needs of our people.


  1. We will strive for excellence in all that we do.
  2. We will actively seek and recognise new standards and ways to improve our service.
  3. We will evaluate the suitability of our systems, structures and programmes to identify and implement opportunities for improvement.


  1. We will treat everyone with respect and in a professional manner in accordance with our governance principles.
  2. We will promote a positive image both inside and outside of the organisation.
  3. We will encourage and engage in continuous professional development.
  4. We will reflect on our work and revise our work practices.


  1. We will empower all those in MSLETB to work in a collaborative manner to maximise the value of the service we provide to our learners.
  2. We trust all those in MSLETB to act with integrity and behave ethically.
  3. We will seek out opportunities to enhance communication with our learners and colleagues.